Models & tiers

Models & Plans

You choose a tier by what you need it to do. Oro picks and routes the underlying model for you. The tier names are deliberately vendor-neutral, so we can swap in a better model without you changing anything.

1. What a tier is

A tier is a level of capability, not a specific model. You pick a tier that fits the work — cheap and fast for high-volume replies, or stronger reasoning for complex conversations — and Oro selects and routes the model that sits behind it.

We keep tier names vendor-neutral on purpose. Because the name describes the job rather than a particular model, we can move a tier to a better model as one becomes available, and nothing changes on your side. You keep the same tier; the work quietly gets better.

2. Tiers for answering your customers

These run the agent that replies on your connected channels — messages and comments, day and night. You set one per business, and you can change it whenever you like.

Oro Lite

Lightest

The cheapest way to answer a high volume of routine questions — prices, opening hours, stock, delivery. Understands photos a customer sends. Choose it when most of your messages are short and repetitive.

Oro Flash

Recommended

The default. Fast, understands images and video, and handles the everyday mix of a busy page: a question under a photo, a voice note, a customer sending a picture of the item they mean. Start here unless you have a reason not to.

Oro Plus

Strongest reasoning

For conversations where the wording matters: a complaint, a negotiation, a customer who has asked the same thing three different ways. It reasons harder before it answers, and costs more per reply.

3. Tiers for working with you

These run the agent you talk to inside the app — the one that writes a report, edits your catalogue, builds something, or carries out a multi-step task while you watch. Each runs a cognitive loop: a planner decides the steps, an executor does them, and a verifier checks the result, with at most two corrections per turn.

Oro 1.0 Lite

The fastest and cheapest of the three. For multi-step work where cost matters more than polish.

Oro 1.0 Standard

Balanced. Stronger planning and verification than Lite, at a moderate cost per task.

Oro 1.0 Pro

The strongest planner and executor, for the hardest work — long tasks where getting it right first time is worth the credits.

4. Choosing between them

A tier is a level of capability, not a named model. Because the name describes the job rather than a particular model, we can move a tier onto a better model as one becomes available and nothing changes on your side.

The two groups are independent: the tier answering your customers and the tier working with you inside the app are set separately, so you can run the cheapest one on routine replies and a stronger one for the work you do yourself.

Every tier is available on every plan, including Free. What differs between plans is how many credits you have to spend, not which tiers you may use — see pricing.

5. What each plan costs

Tiers describe what a model does. Plans describe how much you can do each month and what it costs. For the current plans and their prices, see the pricing page.

View pricing