Answers

Frequently Asked Questions

Everything people ask before they connect their first channel: what Oro AI Agent does, what it costs, which platforms it runs on, and how your data is handled.

What is Oro AI Agent?

Oro AI Agent is an autonomous AI agent that a non-technical business owner deploys to run their customer channels. It answers messages and comments, publishes posts, manages product catalogues, verifies payments and reports back. It is not a chatbot builder: the owner describes the business, and the agent plans and executes multi-step work on its own.

Which channels does Oro AI Agent support?

Facebook Messenger, Instagram, Telegram, TikTok and Google Business Profile. It also connects to the user's own GitHub account to create repositories and publish sites to GitHub Pages. One agent works across every channel with one shared memory and one persona, so a customer can switch channels mid-conversation.

Do I need to write code to use Oro AI Agent?

No. The business owner describes the business in plain language and sets the persona, auto-reply rules, blocklist and escalation rules. There is no code, no servers and no DevOps.

Does the agent act without human approval?

The agent replies and publishes on its own, but the owner sets the rules it follows and approval gates exist for publishing actions. Payment-slip analysis flags a transfer for the owner; it does not settle an order. Oro does not make solely automated decisions that produce legal effects, or similarly significant effects, concerning an end customer.

Is customer data used to train AI models?

Oro does not train its own foundation models on your content. Third-party AI processing requires your permission; provider retention and data-use terms vary. See our Privacy Policy for the services, purposes, choices and safeguards.

How much does Oro AI Agent cost?

The Free plan is $0 with 300 credits refreshed daily. Paid plans add monthly credits: Starter at $4.99 for 1,000, Pro at $14.99 for 3,000, Max at $24.99 for 6,000, and Business at $59.99 for 16,000. Starter, Pro and Max also refresh 300 credits daily; Business refreshes 500 daily. One credit is $0.005.

Is there a free plan?

Yes. The Free plan is $0 and refreshes 300 credits daily.

What is a credit?

A credit is the unit Oro bills usage in. One credit is $0.005. Replies, posts and other agent work consume credits from your available daily and monthly balances.

Which platforms can I install Oro AI Agent on?

Oro is available on the App Store for iPhone and iPad, and the web app runs in any modern browser.

Does Oro reply to comments as well as direct messages?

Yes. On Facebook Messenger and Instagram the agent answers both post comments and direct messages, and it can attach the right product photo to a reply.

Can one agent serve more than one channel?

Yes. One agent works across every connected channel with one shared memory and one persona, so a customer who starts on Instagram and continues on Messenger is still talking to the same agent about the same order.

How does Oro handle payment slips?

The agent reads a payment slip a customer sends and flags the transfer for the owner to approve. It does not settle an order on its own.

What happens if the agent is not sure how to answer?

The owner sets escalation rules and a blocklist that bound what the agent may do. When a message matches an escalation rule the agent hands it to the owner instead of answering.

Can Oro post to my channels on a schedule?

Yes. The agent publishes scheduled posts and can generate the post content, on Instagram, Facebook and TikTok.

Does Oro read my Google Business Profile reviews?

Yes. Oro reads the reviews on a connected Google Business Profile and drafts owner replies for approval.

What is the cloud computer the agent uses?

Every customer gets an isolated Linux sandbox where the agent can browse the web, run code, read and write files, transcribe audio, process images and video, and publish websites. It is per-customer and isolated, not shared.

Where is Oro AI Agent made?

Oro AI Agent is made by Oro Shin, an independent technology company founded in 2024, serving small and medium businesses around the world.

Still have a question?

Write to support@oroaiagent.com, or read how it works and the pricing in full.